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  • 10.07.2024 – 13:05

    nShift: The customer experience is more powerful than advertising, say consumers

    London (ots/PRNewswire) - New guide shows how bringing delivery management and the post-purchase experience together can fuel customer loyalty and business growth Almost two-thirds of consumers confess that a positive brand experience is more likely to win them over than great advertising.[1] In a world where the online retail space is growing increasingly crowded, ...

  • 27.06.2024 – 13:46

    nShift urges retailers to react as UK rate of returns hits 35%

    London (ots/PRNewswire) - A new study by nShift and DeliveryX examines the importance of returns in ecommerce after £4.2bn worth of goods were sent back in 2023 Returns provide retailers with a golden opportunity to differentiate and improve customer loyalty. That's the view from nShift, the global leader in delivery & experience management (DMXM), which has released a new report looking at how increasingly influential ...

  • 19.06.2024 – 12:50

    nShift named in 2024 Market Guide for Multicarrier Parcel Management by Gartner®

    London (ots/PRNewswire) - New report predicts by 2028, global parcel delivery volumes will increase by approximately 40% Gartner®, a company delivering actionable, objective insight to executives and their teams, has named nShift as a Representative Vendor in its report "Market Guide for Multicarrier Parcel Management Solutions." With global parcel deliveries expected ...

  • 13.06.2024 – 10:47

    nShift: Retailers risk lower cart conversions when they rely on limited carrier capacity

    London (ots/PRNewswire) - New nShift report encourages online retailers to transform the delivery experience with multi-carrier capability Online retailers risk reputational damage and lower cart conversions if they attempt to outsource their delivery experience to just one or a small group of carrier companies. This is the warning from nShift, the world's leading ...

  • 30.05.2024 – 08:01

    Focus on the delivery experience to drive growth, nShift urges mid-size retailers

    London (ots/PRNewswire) - New nShift guide outlines the digital innovations that will help ambitious businesses stand out and grow fastest Deliveries are a make-or-break factor for online shoppers: they rarely buy again from retailers that get deliveries wrong. Growing numbers of up-and-coming, mid-size retailers are focusing on building the best delivery experience to ...

  • 28.05.2024 – 15:30

    nShift study pinpoints five steps to success for retailers ahead of peak shopping season

    London (ots/PRNewswire) - - 95% of shoppers have abandoned their cart - 63% of shoppers say delivery choice is the most important factor when shopping online - High delivery costs compel 62% of shoppers to abandon purchases With retailers' preparations for peak shopping season well underway, nShift, the world leader in delivery & experience management (DMXM) software, ...

  • 07.05.2024 – 15:28

    nShift: Report finds delivery is the biggest barrier for buying internationally

    London (ots/PRNewswire) - The Consumer Home Delivery Report, sponsored by nShift, found a marked decline in UK consumers buying from overseas because of concerns relating to delivery and returns UK consumers are put off from buying goods from international retailers due to concerns relating to delivery and returns according to a new report by IMRG. The Consumer Home ...

  • 30.04.2024 – 08:01

    nShift: Global instability continues to create supply-chain disruption

    London (ots/PRNewswire) - A joined-up delivery process can anticipate and mitigate delays, says nShift Global instability will continue to cause supply-chain disruption for the foreseeable future, predicts an influential new report from Gartner®, a company that delivers actionable, objective insight to executives and their teams. At the same time, businesses face ...

  • 23.04.2024 – 16:40

    nShift: Delivery experience key to Black-Friday success

    London (ots/PRNewswire) - - Retailers must prepare their infrastructure now, to ensure consumer choice during peak season - The "summer sales" season presents a great opportunity to test infrastructure ahead of peak - Retailers should embrace popular PUDO (pick up / drop off) options The speed and convenience of the delivery is more important to Black Friday shoppers than deals and discounts, according to research. ...

  • 16.04.2024 – 13:47

    nShift: Disjointed delivery processes multiply retail risks

    London (ots/PRNewswire) - With deliveries the "new battleground" for retail, new nShift report calls investment in future-ready delivery management A disjointed delivery process could prevent retailers thriving in today's ecommerce environment, warns a new report. nShift, the global leader in parcel delivery management software, is encouraging retailers and warehouses to deliver a seamless end-to-end delivery process, to ...

  • 19.03.2024 – 12:56

    Reliable delivery process essential for the supply chain of the future, says nShift

    London (ots/PRNewswire) - In Retail Week's "Supply Chain 2025" report, nShift explains how "book and print" capabilities are shaping the future of ecommerce delivery Reliable technology is the key to building a supply chain fit for the future, according to nShift's contribution to a new report. Retail Week's "Supply Chain 2025" report, sponsored by nShift, explores how ...

  • 05.03.2024 – 08:01

    nShift: Delivery management holds the keys to customer conversions and retention

    London (ots/PRNewswire) - nShift releases four strategies to increase conversions and revenue in online and multi-channel retail Continued ecommerce growth is likely to lead to lower customer loyalty and increased cart-abandonment rates. Brands need to double down on the customer experience to maintain market share, claims nShift, the global leader in parcel delivery ...

  • 22.02.2024 – 14:58

    nShift partners with Fin to bring zero-emissions deliveries to UK customers

    London (ots/PRNewswire) - British final mile delivery company enables retailers to reduce carbon footprint and provide customers with a sustainable shopping experience Retailers in the UK can offer customers a new zero-emissions delivery option when it comes to final mile delivery of their products. nShift, the global leader in parcel delivery management software, has ...

  • 13.02.2024 – 10:01

    nShift: Delivery choices can help retailers improve conversions by 20%

    London (ots/PRNewswire) - As research finds cart-abandonment rates reach 70%, nShift has launched a new ROI calculator to help retailers calculate their return on checkout investment Online retailers risk losing revenue and customers as the proportion of online shopping carts abandoned at checkout continues to rise. nShift, the global leader in delivery management ...

  • 23.01.2024 – 12:20

    nShift: 80% of shoppers seek sustainability as retailers set their sights on global expansion

    London (ots/PRNewswire) - nShift releases three tips on implementing emissions-minded expansion Four out of five consumers prefer to buy from environmentally friendly brands.[1] As retailers look to make the most of international growth opportunities, they need to take real and demonstrable action to manage their carbon footprint. nShift, the global leader in delivery ...

  • 16.01.2024 – 11:12

    nShift finds consumers rush to return presents post-Christmas on 'returns Wednesday'

    London (ots/PRNewswire) - Data compiled between 25th – 31st December found Wednesday 27th to be the most popular day for returns. With returns requests up 17% compared to 2022, retailers need strategies to mitigate the revenue hit from handling returns Consumers rush to return unwanted gifts shortly after Christmas, according to new data from nShift, the global ...

  • 09.01.2024 – 11:54

    nShift: 88% of companies "not ready" for CSRD

    London (ots/PRNewswire) - nShift urges retailers to start tracking emissions data now Companies are still under-prepared for the EU Corporate Sustainability Reporting Directive (CSRD), which will come into effect later this year. According to a survey conducted in December, 88% of companies do not yet feel ready to meet the expectations of CSRD and 57% feel they have little or no knowledge of the new reporting obligations ...

  • 07.12.2023 – 16:21

    nShift study finds cash-conscious UK shoppers prefer free delivery over speedy shipments

    London (ots/PRNewswire) - - 69% of UK consumers polled opt for free delivery, even if it means a longer wait - 58% agree they would buy again from retailers who deliver efficiently - Over 40% have abandoned purchases for lack of the right delivery options A survey of over 1000 UK consumers, commissioned by nShift, the global leaders in delivery management software, in ...

  • 01.12.2023 – 13:20

    nShift research finds delivery options top the wish list for Black Friday shoppers

    London (ots/PRNewswire) - Shoppers rank shipping and delivery options higher than loyalty programs, discount codes, and special packaging when Black Friday shopping 70 percent of Black Friday shoppers look for free deliveries, alongside low product prices, before buying, a poll by nShift, the global leader in parcel delivery management, has found. The survey of almost ...

  • 21.11.2023 – 15:38

    nShift: 86% abandon brands over poor customer service

    London (ots/PRNewswire) - Taking direct control of order tracking and providing a range of delivery options boosts customer satisfaction Some 86% of consumers will abandon a brand over just two poor customer service experiences.[1] Now more than ever, online and omnichannel retailers have to deal quickly with customer complaints and rectify the issues that cause them to occur. According to a new guide 'The five customer ...

  • 25.10.2023 – 14:42

    nShift: Five ways to protect Black Friday profits

    London (ots/PRNewswire) - The right delivery management software helps create the agility and resilience that ecommerce companies need to thrive This year's Black Friday looks set to be as big as ever, with global sales expected to exceed $40 billion on 24 November.[1] But just because the day itself is destined to be a success, does not mean that each individual retailer can guarantee to make a profit, warns nShift, the ...